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recommended window treatment cleaning methods

    • Gently dust with a soft cloth or use a vacuum with a brush attachment to remove dust and debris.

    • For a more thorough clean, wipe the louvers or slats while they are both in the open and closed positions.

    • Spot clean using a mild soap solution and water.

    • Do not immerse the product in water or using harsh chemical solvents, as this may lead to discoloration and warping.

    • Use a soft cloth or vacuum with a brush attachment to gently remove dust and debris.

    • For a thorough cleaning wipe the louvers or slats in both the open and closed positions.

    • For painted or stained finishes, apply a soft cloth with spray polish.

    • Do not use water or liquid cleaners on the product.

    • Dust and vacuum using a brush attachment regularly for monthly maintenance.

    • Use compressed air or a hair dryer on a cool setting to gently remove dust and debris.

    • Spot clean with a mild detergent and water, blotting carefully to prevent creasing the shade.

    • Allow the shade to dry in the lowered position.

    • For heavy residue build-up, we recommend contacting a professional ultrasonic cleaning service.

    • Occasional dusting & light vacuuming with a brush attachment.

    • Do not use water or liquid cleaners.

    • Dusting and vacuuming with a brush attachment for monthly maintenance

    • Spot clean with mild detergent and water.

Modern interior with orange armchair, wooden shelves, books, small table with magazines, black coat rack, and wooden wall panels.

Our repairs warranty

At Level Up Tailored Window Coverings, we are committed to delivering the highest quality window treatments and outstanding service. To enhance our clients' experience, we ask that you review the following details regarding our REPAIRS warranty.

Repair Policy:

1, Level Up Tailored Window Coverings will service only products originally purchased through our company.

2. Each manufacturer provides a Limited Lifetime Warranty for their products, which does not cover removal, shipping, or installation. Please refer to the manufacturer warranties.

3. If your repair is not covered under warranty, we will provide a cost estimate based on the manufacturer’s assessment.

Client Responsibilities:

1, Clients are responsible for the appropriate use and ongoing care of their custom window treatments following their professional installation by Level Up Tailored Window Coverings.

2. Clients are responsible for ensuring that the batteries in their motorized window treatments and remote controls are replaced or recharged as needed.

REPAIRS Warranty and Policy Exclusions

Both Level Up Tailored Window Coverings and manufacturer warranties are void under the following circumstances:

  • The home is sold, resulting in a change of ownership for both the property and its contents.

  • A product is deemed defective after being removed by the client or an unqualified contractor, leading to damage.

  • A custom window treatment is damaged due to improper cleaning methods. Please refer to the manufacturer’s website for proper care instructions.

  • Essential components required for proper function and safety are removed by the client, contractor, or tradesperson.

  • Any situation outlined in the "Not Covered" section of the manufacturer’s warranty.

If damage occurs that is not covered under warranty and the custom window treatment can be repaired, Level Up Tailored Window Coverings will provide an estimate for the necessary repairs. This will include trip charges for removal, packing, shipping to and from the repair facility, the repair itself, and a return trip for reinstallation.